Your satisfaction is our number one priority and we want every customer to have a great experience with Feeso. We think you’ll love Feeso but If you are not 100% satisfied with your Feeso product, get in touch with us at firstname.lastname@example.org and a member of the team will be happy to help. We’ve outlined our refund policy below so you know exactly where you stand. If your issue isn’t covered here, send us an email and we’ll do our best to help.
1. My order is faulty.
We don’t like faulty products any more than you. We can assure you that this is very rare but if you have been unlucky enough to receive one, we’ll get your item replaced or refunded right away. To arrange this, send us an email to email@example.com within 15 days of making your purchase, letting us know what the issue is. To get this resolved quickly, it’s helpful if you can provide your original order number and a description or video/picture of the fault. Once we’ve sorted your issue, there’s no need to return your order.
2. I’ve been sent the wrong order!
Our packing team has a lot of orders to get through and very occasionally they might send out the wrong. If you’ve received the wrong order, let us know by emailing firstname.lastname@example.org and we’ll send you the correct item. If possible, attach a photo of the incorrect order you have received and state the item that’s missing. There’s no need to return the incorrect item so please keep it as a spare or pass it onto a friend who might love Feeso!